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Frequently Asked Questions

Find answers to common questions about ARQERA. Questions are organized by audience.

For Everyone​

What is ARQERA?​

ARQERA is a governance layer for AI. It evaluates AI actions in real-time, ensures they follow your policies, and creates a complete audit trail. Think of it as a safety net for AI systems.

How does it work?​

  1. Your AI wants to take an action (send email, access data, etc.)
  2. It calls ARQERA's API with the action details
  3. ARQERA evaluates the action against your policies
  4. ARQERA returns a verdict: PROCEED, ESCALATE, or BLOCK
  5. Your AI acts accordingly

This happens in under 15 milliseconds.

What does it cost?​

PlanPriceBest for
Free$0/monthTrying ARQERA (10K evaluations)
Personal$19/monthIndividuals (100K evaluations)
Pro$39/monthPower users (unlimited)
Team$19/user/monthTeams 5-50
Business$19/user/month20-500 users, SSO
EnterpriseCustom500+ users

Is there a free trial?​

Yes. The free plan is free forever with 10,000 evaluations per month. No credit card required.

What's the difference between PROCEED, ESCALATE, and BLOCK?​

  • PROCEED — Action is safe. Execute it automatically.
  • ESCALATE — Action needs human review. Routes to approval queue.
  • BLOCK — Action is not allowed. Stops immediately.

Can I use ARQERA with any AI system?​

Yes. ARQERA is model-agnostic. It works with OpenAI, Anthropic, Google, open-source models, and custom AI systems. If your AI can make an API call, it can use ARQERA.

Where is my data stored?​

By default, data is stored in the EU (Google Cloud Platform, London region). Enterprise customers can choose other regions.

Is my data secure?​

Yes. ARQERA is SOC 2 Type II compliant. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). We never train AI on your data.

For Users​

How do I get started?​

  1. Create an account at arqera.io
  2. Connect your first app (email, calendar, Slack)
  3. Set your policies (or use smart defaults)
  4. Start using AI with governance

What apps can I connect?​

345+ integrations including:

  • Microsoft 365 (Outlook, Teams, OneDrive)
  • Google Workspace (Gmail, Calendar, Drive)
  • Slack
  • Notion
  • Jira
  • Salesforce
  • GitHub
  • And many more

What is Ore?​

Ore is your AI assistant inside ARQERA. You can chat with Ore to:

  • Ask questions about your data
  • Give commands ("Send a follow-up email")
  • Get briefings ("What happened while I was away?")

All Ore actions are governed by ARQERA.

How do I approve or reject actions?​

  1. Go to Operations → Approvals
  2. Review the pending action
  3. Click Approve or Reject

You can also approve/reject from email notifications.

Can I set my own policies?​

Yes. Go to Governance → Policies to create custom rules. Examples:

  • "Ask before spending money"
  • "Review all external shares"
  • "Block actions after 6 PM"

What if I disagree with a verdict?​

You can override any verdict. Go to the evidence record and click Override. ARQERA learns from overrides to improve future decisions.

How do I export my data?​

Go to Operations → Evidence and click Export. Choose JSON, CSV, or PDF format.

Can I delete my account?​

Yes. Go to Settings → Account → Delete Account. This permanently deletes all your data.

For Developers​

How do I get an API key?​

  1. Log in to arqera.io
  2. Go to Settings → API Keys
  3. Click Create Key
  4. Copy the key (starts with ak_)

What's the API endpoint?​

https://api.arqera.io/v1/

How do I make an evaluation call?​

curl -X POST https://api.arqera.io/v1/governance/evaluate \
  -H "Authorization: Bearer ak_your_api_key" \
  -H "Content-Type: application/json" \
  -d '{"action": "send_email", "context": {"to": "user@example.com"}}'

What SDKs are available?​

  • Python: pip install arqera
  • TypeScript: npm install @arqera/sdk

What are the rate limits?​

PlanEvaluations/second
Free10
Personal50
Pro100
Team200
EnterpriseCustom

How do I handle errors?​

try:
    result = await client.evaluate(action, context)
except ArqeraRateLimitError as e:
    await asyncio.sleep(e.retry_after)
    result = await client.evaluate(action, context)

Is there a sandbox environment?​

Yes. Use https://sandbox.api.arqera.io/v1/ for testing. Sandbox data is isolated from production.

How do I set up webhooks?​

  1. Go to Settings → Webhooks
  2. Add your endpoint URL
  3. Select events (approval.created, approval.resolved, etc.)
  4. We'll send POST requests to your endpoint

Can I self-host ARQERA?​

Enterprise customers can deploy ARQERA on-premises. Contact sales@arqera.io.

For Enterprise​

Do you support SSO?​

Yes. ARQERA supports SAML 2.0 and OIDC. Compatible with Okta, Azure AD, OneLogin, and other IdPs.

Do you support SCIM?​

Yes. SCIM provisioning is available for automatic user lifecycle management.

Is ARQERA SOC 2 compliant?​

Yes. We maintain SOC 2 Type II certification. Reports available under NDA.

Is ARQERA GDPR compliant?​

Yes. We offer Data Processing Agreements (DPA) and support all GDPR subject rights.

Is ARQERA ready for EU AI Act?​

Yes. ARQERA addresses Annex III high-risk requirements including human oversight, record-keeping, and transparency.

Can different teams have different policies?​

Yes. Multi-tenant governance allows different business units and teams to have their own policies, while inheriting organization-wide rules.

What's your uptime SLA?​

  • Business: 99.9%
  • Enterprise: 99.99%

Financial credits for downtime below SLA.

How long is data retained?​

Default 7 years for evidence records. Configurable per tenant.

Can auditors access our data?​

Yes. Grant auditors read-only access through Settings → Team. They can view evidence and export reports but cannot modify anything.

Do you do penetration testing?​

Yes. Annual pen tests by third-party firms. Summary reports available under NDA.

For Sellers​

How do I sell on the marketplace?​

  1. Create an ARQERA account
  2. Build an agent
  3. Connect your Stripe account
  4. Submit for review
  5. Once approved, your agent is live

How much do I earn?​

You keep 80% of every sale. ARQERA takes 20% for hosting, governance, and distribution.

Can I set my own prices?​

Yes. You choose: free, one-time purchase, or monthly subscription.

How do I get paid?​

Monthly via Stripe Connect Express. Minimum payout $25.

What if a user requests a refund?​

You're notified and can accept or contest with evidence. ARQERA mediates if needed.

Can I see who bought my agent?​

You see aggregate data (installs, revenue, reviews). Individual user data is not shared for privacy.

Is there exclusivity?​

No. You can sell the same agent on other platforms too.

For Regulators​

Where is ARQERA headquartered?​

London, UK.

Where is data stored?​

EU (Google Cloud Platform, London region) by default. US and other regions available for enterprise customers.

Is ARQERA itself an AI system?​

ARQERA provides governance infrastructure. It evaluates AI actions but does not make autonomous decisions that affect individuals.

How does ARQERA support EU AI Act compliance?​

  • Human oversight (Art. 14): Escalation workflows
  • Record-keeping (Art. 12): Immutable evidence chain
  • Transparency (Art. 13): Explainable verdicts
  • Risk management (Art. 9): Real-time evaluation

Can evidence be falsified?​

No. Evidence records are cryptographically signed (SHA-256) and chain-linked. Tampering invalidates the chain and is detectable.

Who is the Data Protection Officer?​

Contact: dpo@arqera.io

How do you handle subject access requests?​

We provide tools for data export and deletion. Customers can fulfill SARs through the dashboard or API.

For Contributors​

Is ARQERA open source?​

ARQERA is source-available. The code is visible but usage is governed by our license.

How do I report a bug?​

Create an issue at github.com/Arqera-IO/ARQERA/issues.

How do I contribute code?​

  1. Fork the repository
  2. Create a branch
  3. Make changes
  4. Submit a pull request

See our Contributing Guide for details.

Do I need to sign a CLA?​

Yes. A Contributor License Agreement is required for code contributions.

Where can I ask questions?​

Technical Questions​

What happens if ARQERA is down?​

You can configure fail-open (allow all) or fail-closed (block all) behavior. Most customers use fail-open with logging.

How fast are evaluations?​

  • P50: 8ms
  • P99: 14ms

Evaluations complete in under 15ms in most cases.

What programming languages are supported?​

Any language that can make HTTP requests. Official SDKs for Python and TypeScript.

Can I use ARQERA with AWS Lambda?​

Yes. The SDK works in serverless environments. Latency adds ~15ms to cold starts.

Is there a GraphQL API?​

Not currently. REST API only.

Can I batch evaluations?​

Yes. The SDK supports evaluate_batch() for multiple evaluations in one request.

How do I handle high throughput?​

  • Use batch evaluation
  • Implement client-side caching for repeated actions
  • Contact us for custom rate limits

Billing Questions​

When am I charged?​

Monthly billing. First charge on signup, then on the same day each month.

Can I change plans?​

Yes. Upgrade or downgrade anytime at Settings → Billing.

What payment methods are accepted?​

Credit card (Visa, Mastercard, Amex) and bank transfer (Enterprise only).

Do you offer annual pricing?​

Yes. Annual plans include 2 months free. Contact sales@arqera.io.

What happens if I exceed my limits?​

You'll be notified. Evaluations continue but you'll see overage charges on your next invoice.

How do I cancel?​

Go to Settings → Billing → Cancel. You'll retain access until the end of your billing period.

Getting Help​

How do I contact support?​

  • Email: support@arqera.io
  • In-app: Click the "?" icon
  • Chat: Available for Pro and above

What's the response time?​

  • Free/Personal: 24 hours
  • Pro/Team: 8 hours
  • Business: 4 hours
  • Enterprise: 1 hour (critical issues)

Is there a status page?​

Yes. status.arqera.io

Where are the docs?​

You're reading them. Full documentation at docs.arqera.io.

Didn't Find Your Answer?​

Contact us:

Last updated: April 2026